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The emerging technologies of 2021 will transform the way business is done forever. Businesses that take advantage of these new technologies nimbly and quickly will be able to gain complete control over their market by capitalizing on accelerated customer demand, ...

Company owners should always be looking for ways to maximize profits and improve their service levels. Surprisingly, there are many simple things you can do which will have a big impact on the success of your business. The 7 tips ...

People shopping online have high expectations. They want to find exactly what they are looking for, want to be able to talk to somebody about their concerns, and want it shipped quickly. Running an e-commerce store that is successful has ...

Effective customer service is an important factor for the growth of any business. Offering high-quality customer care service is one of the biggest challenges for any company to win the trust of existing customers and to attract more clients. It’s ...

An eCommerce business is sure to face stiff competition and crowded market spaces. Since the overhead of your average eCommerce business remains relatively low, it’s an enticing business model for would-be entrepreneurs and aspiring business owners. Whether you’re interested in ...

Ensure that the customer is served quickly in the First Call Resolution  with the contact center. Without taking too long, the answer to the title of this blog post is as follows: because when solving customer problems right at the ...

When it comes to business commandments, there are few more crucial than giving the customer what they want. No matter what type of business you run, it’s vital to go the extra mile to make your clients happy. If you’re ...

With the various types of accommodations on offer to travellers nowadays, the hotel industry must come up with creative strategies for attracting guests. Even with the long-standing bed and breakfasts, hostels, and Airbnb options offering travellers cheaper alternatives to pricey ...

When it comes to restaurants, it’s often the little things in customer service that make a difference between a good and a great restaurant. You can have the best food and service in town, but if you aren’t ready to ...

The key to a successful business is keeping the customer happy. A huge part of this is ensuring they have the best experience possible. Keeping that in mind, here are three ideas to help any business improve the customer experience. ...

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