Ensure that the customer is served quickly in the First Call Resolution  with the contact center. Without taking too long, the answer to the title of this blog post is as follows: because when solving customer problems right at the ...

Working from home can be both a blessing and a curse. On one hand, you don’t have to put on “real” clothes, you set your own schedule, and you don’t have a supervisor pressuring you to get your work done. ...

Anyone who runs a business will need to face up to a number of specific challenges throughout its lifespan. One that is becoming increasingly important is that of keeping the business modern. As the world changes and develops, so too ...

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